Frequently Asked Questions

 

What is your return policy?
If for any reason you are not satisfied with your purchase, you may return it in its original packaging (new condition) within 30 days from the date of purchase for an exchange or refund. Customers are responsible for shipping charges on returns and exchanges unless the item(s) are damaged or defective; shipping charges are not refundable on returns. Please email our office for return authorization and instructions prior to any return.

Unfortunately, items that are personalized or have been used, worn or washed are non-refundable.

Shipping charges on expedited requests such as express mail or overnight do not qualify for reimbursement, but a full refund on items purchased still apply.

Unlike many online merchants, we DO NOT charge restocking fees.


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.



Do you offer International Shipping?
At this time, we only offer shipping within the U.S. and Canada.



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Questions?
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We're GREEN
PetMyWiener.com is a GREEN-minded company and uses recycled shipping supplies whenever possible. We care about our Dachshunds and the environment they live in today and for their future weenies.





 

 

Giving Back
We're proud to donate 5% of every sale to Dachshund Rescues and other organizations helping Dachshunds in need nationwide.

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Satisfaction Guaranteed
In appreciation of your business, and to demonstrate our confidence in the products we sell, your purchase comes with a money-back guarantee. If you are not completely satisfied with your purchase, send it back for a refund.