Frequently Asked Questions

 

What is your return policy?
If for any reason you are not satisfied with your purchase, you may return it in its original packaging (new condition) within 30 days from receiving merchandise for an exchange or refund. Customers are responsible for shipping charges on returns and exchanges unless the item(s) are damaged or defective; shipping charges are not refundable on returns. Please email our office for a Return Authorization Number and instructions prior to any return.

Unfortunately, items that are personalized, custom-made, have been used, worn or washed are non-refundable.

Shipping charges on expedited requests such as express mail or overnight do not qualify for reimbursement, but a full refund on items purchased still apply.

Unlike many online merchants, we DO NOT charge restocking fees.


What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.



What shipping providers do you use?
For shipping within the U.S., we use USPS and FedEx. Small packages under 2 lbs. normally ship U.S. Postal Service. Larger packages 2 lbs. or more are usually shipped using FedEx. For Canada shipments, we only use FedEx.



Do you offer International Shipping?
YES, we ship all around the world. Please contact us for a shipping quote and be sure to include your full address, and the items you want to purchase.



How can I contact you?
You can send us an email under our "Contact Us" page. In most cases, we respond within the same day during normal business hours.





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Questions?
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We're GREEN
PetMyWiener.com is a GREEN-minded company and uses recycled shipping supplies whenever possible. We care about our Dachshunds and the environment they live in today and for their future weenies.





 

 

Giving Back
We're proud to donate 5% of every sale to Dachshund Rescues and other organizations helping Dachshunds in need nationwide.

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Satisfaction Guaranteed
In appreciation of your business, and to demonstrate our confidence in the products we sell, your purchase comes with a money-back guarantee. If you are not completely satisfied with your purchase, send it back for a refund.